Platform

What the product is, and what it costs

The product Overview Stay human. Stay compliant. The queue Built overnight, and it explains itself. Rules and thresholds Readable, and yours to change. The empathy agent It drafts for a person. It decides nothing. Former tenants The six-year clock, enforced not reported.

Commercial Pricing On the size of the book, not per seat. Security and data Isolation in the database, not a WHERE clause. About Who builds it, and the rules we write by.

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Roles

Arrears software is bought by a committee

Finance and leadership CFO Can you break the arrears figure down? Chief Executive The regulator’s questions, answered first.

Income and service Head of Income A worklist that says why. Income Officer Without the cases that fix themselves. CX Director Nobody chased down a channel they cannot use.

Assurance and technical Regulatory Compliance Where the law says stop, it stops. IT & Data Lead Readable rules, a human in every decision.

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Answers

Arrears and the law, answered with the statute named

Holds and the clock Chasing former tenants Six years. What restarts it, and what doesn’t. Breathing Space Contact, interest and enforcement all stop. Mental health moratorium No 60-day cap, and usually no end date.

Possession and duties Pre-Action Protocol Judged when the claim is issued. Ground 8 It does not exist against a secure tenant. The equality duty Due regard, at the time, recorded.

Reporting and benefits Tenant Satisfaction Measures Which ones an income team moves. Universal Credit payments Managed payment and deduction are not the same.

Reference Glossary Twenty-two terms, statute named. Buyer’s guide Twelve questions for any vendor, us included.

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Legal spine

Every duty, and where it stops

What it does On screen, today Eight duties wired into what it will and won’t do. Evidenced, not certified It holds the record. A court decides if it is enough.

Where it stops What it does not do Nine of them, including a gap we would rather you read. Words you won’t find “Compliant”. “Approved”. “Guaranteed”.

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Who it’s for

Seven people ask seven different questions about the same thing

Rent is the income a housing association actually controls, and it funds everything else. That makes arrears a finance question, an operational question, a customer question and a regulatory question at once — asked by different people who need different answers.

The buying committee

Pick the argument that is yours

Written separately because these are genuinely different questions, not the same pitch with the job title swapped.

Can you break the arrears figure down?

For the Head of Income

A worklist that says why, and thresholds you own.

For the CX Director

Nobody chased down a channel they cannot use.

For the Chief Executive

The regulator’s questions, answered first.

For Regulatory Compliance

Where the law says stop, it stops.

For the Income Officer

A list without the cases that fix themselves.

For the IT & Data Lead

Readable rules, and a human in every decision.