Income Ally
Platform
What the product is, and what it costs
The product Overview Stay human. Stay compliant. The queue Built overnight, and it explains itself. Rules and thresholds Readable, and yours to change. The empathy agent It drafts for a person. It decides nothing. Former tenants The six-year clock, enforced not reported.
Commercial Pricing On the size of the book, not per seat. Security and data Isolation in the database, not a WHERE clause. About Who builds it, and the rules we write by.
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Roles
Arrears software is bought by a committee
Finance and leadership CFO Can you break the arrears figure down? Chief Executive The regulator’s questions, answered first.
Income and service Head of Income A worklist that says why. Income Officer Without the cases that fix themselves. CX Director Nobody chased down a channel they cannot use.
Assurance and technical Regulatory Compliance Where the law says stop, it stops. IT & Data Lead Readable rules, a human in every decision.
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Answers
Arrears and the law, answered with the statute named
Holds and the clock Chasing former tenants Six years. What restarts it, and what doesn’t. Breathing Space Contact, interest and enforcement all stop. Mental health moratorium No 60-day cap, and usually no end date.
Possession and duties Pre-Action Protocol Judged when the claim is issued. Ground 8 It does not exist against a secure tenant. The equality duty Due regard, at the time, recorded.
Reporting and benefits Tenant Satisfaction Measures Which ones an income team moves. Universal Credit payments Managed payment and deduction are not the same.
Reference Glossary Twenty-two terms, statute named. Buyer’s guide Twelve questions for any vendor, us included.
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Legal spine
Every duty, and where it stops
What it does On screen, today Eight duties wired into what it will and won’t do. Evidenced, not certified It holds the record. A court decides if it is enough.
Where it stops What it does not do Nine of them, including a gap we would rather you read. Words you won’t find “Compliant”. “Approved”. “Guaranteed”.
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Arrears and the law

Straight answers about rent arrears and the law

The questions an income team actually asks, answered in the first paragraph, with the statute named. Written by the people who had to wire these duties into software, which is a good way to find out where the ambiguity is.

Every page here answers the question before it mentions the product, and every one ends with what we do not do about it.

General information on the law in England and Wales. Not legal advice on a particular case, and no substitute for your own.

How long can a landlord chase former tenant rent arrears?

Six years, in almost every case.

Does Breathing Space stop rent arrears recovery?

Yes — contact, interest, charges and enforcement all stop.

How is a mental health crisis moratorium different from Breathing Space?

No 60-day cap, and usually no end date when it starts.

What is the Pre-Action Protocol for rent arrears?

The steps you must take before issuing a possession claim.

Can you use Ground 8 against a secure tenant?

No. Ground 8 does not exist against a secure tenant, at any arrears level.

What does the public sector equality duty mean for rent arrears?

Due regard, at the time, recorded — or it cannot be shown.

Which Tenant Satisfaction Measures does an income team affect?

Mostly the perception measures about fairness, listening and being kept informed.

How do Universal Credit managed payments to landlords work?

An Alternative Payment Arrangement: the rent element, and separately a deduction.

Definitions

Every term on one page

Ground 8, due regard, technical arrears, an APA, a DRO. Twenty-two of them, each in two sentences.

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